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Blaire Knight-Graves’ Resume

 

Accessibility User Experience, Web Content & Digital Communications Professional

 

Accessibility and usability web content specialist with background in multimedia content creation, publication writing, blogging, podcasting, video, content strategy, user experience and editing.

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Record of developing successful accessibility-inclusive user experience design and content strategy based on analytics, data, and best practices. Proven ability to train users on content management system (CMS) platforms, Web Content Accessibility Guidelines (WCAG), Section 508 and Americans with Disabilities Act best practices, and Associated Press Style, as well as internal style guide for the web.

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Highlights

  • Accessibility and Inclusion User Experience: Advise and educate product owners, product managers, designers, content writers, developers and marketing stakeholders on accessibility requirements. Work with product team on MinuteClinic home pages, service pages and symptom pages, as well as telehealth products for CVS Health, ensuring accessibility, design system conformance, and remediating defects. Work in SAFe Agile environment.

  • User Experience Generalist: Created wireframes, conducted user journey mapping, conducted persona and analytics research and wrote content for and created layout in Content Management System for the University of Maine System government website.

  • Accessibility, CMS and Web Best Practices Workshops: Developed design system and publishing standards for University of Maine System website. Disseminated through one on one training and taught authors across the System of seven universities and law school to edit on WordPress CMS ecosystem; accessibility best practices for Section 508, Americans with Disabilities Act and WCAG 2.1 AA requirements; and Associated Press Style.

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Professional Experience

Senior Accessibility Designer (UX and a11y)

CVS Health – Remote, United States.

February 2022 to Present

          

Seated in the Inclusive Design. Work with User Experience (UX), User Interface (UI), Experience Design (XD), Content Experience (CX) and web engineering developers to develop accessible and inclusive design solutions for MinuteClinic in-person and telehealth products by providing accessibility education and design feedback.

  • Provide ARIA, HTML, and other accessibility annotations to developers on final Miro and Figma designs. Create accessible zero-fidelity versions of annotations in Word or Confluence.

  • Contributed to a 22% decrease in accessibility design defects in 2022. Remediate product defects with designers and developers, including identifying vendor defects.

  • Advise for plain language and semantic best practices for assistive technology and cognitive user navigation to content team as they develop headless CMS components. Help the Experience Designers follow best practices for assistive technology such as magnification and zoom, screen readers, and switch devices.

  • Member of Gender Inclusion Design Team, advocating for inclusive representation in forms and designs. Successfully advocated for better gender inclusion in form fields, which now allow users to choose not to answer when their gender is not shown, alongside an explanation as to the purpose of the field question.

  • Utilize WCAG 2.1 and Universal Design for Learning for topics of neurodiversity, diversity, equity and inclusion.

  • Participate in, observe UserTesting sessions and assistive tech user testing sessions in Fable.

  • Train new hires within Inclusive Design team on systems, processes, and team culture.

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Digital Content Specialist

University of Maine – Remote, Maine.

August 2020 to February 2022

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  • Taught WCAG 2.1 AA, Section 508 & Americans with Disabilities Act requirements for web accessibility.

  • Web author for the University of Maine System website.

  • Created website’s first style guide. Wrote and tagged content on webpages.

  • Served on the Disability Technology Accessibility Committee; Diversity, Equity and Inclusion Steering Committee; Strategic Communicators Committee; and co-chaired the Web Administrators Committee.

  • Conducted user journey mapping, research, and created wireframes.

  • Created and maintained a content calendar to plan and track production, distribution and optimization.

  • Monitored trends in accessibility, user experience (UX) and content.

  • Google Analytics, Monsido accessibility reports, heatmaps and other data reporting.

  • Partnered with Public Relations leadership, front-end web development group, graphic designers, editors, Human Resources and every System-level department to develop all web communications.

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Content Producer (Web Generalist)

DePaul University - Chicago, Illinois

January 2017 to May 2019

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  • Member of accessibility remediation team, avoided lawsuit received by Office of Civil Rights accessibility complaint.

  • Created branded content for University’s core website pages and social media websites.

  • Wrote SEO-branded content for college web pages, including a Virtual Campus Tour.

  • Maintained relationship with photo and video vendors. Developed photo and video catalogue and taxonomy.

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Education and Professional Development

  • Deque Accessibility Fundamentals - Disabilitiee, Guidelines, and LawsAccessibility Fundamentals - Disabilitiee, Guidelines, and Laws

  • W3C via EdX - WAI0.1x: Introduction to Web Accessibility certification by World Wide Web Consortium

  • Deque University - Fast Track to Accessibility for Designers certification

  • Currently studying toward CPACC (Certified Professional in Accessibility Core Competencies) via DeQue University

  • Google User Experience Certification: In progress to receive certification

  • HmntyCntrd User Experience Empathy Mapping: January 2021 Cohort

  • Google Analytics Certification: 2016-2017

  • Bachelor of Arts, (BA), Film, Mills College, Oakland, CA, 2012

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Technical Summary

  • Airtable

  • Jira

  • Miro

  • Figma

  • Confluence

  • Rally

  • Adobe Creative Suite

  • WordPress

  • Drupal, Square

  • Google Suite

  • Microsoft Office

  • Adobe XD

  • Adobe DC Pro

  • Notion, Slack

  • Apple Products

  • VoiceOver

  • Monsido

  • UserTesting

  • Fable

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Additional Work Experience

  • The Telling Room, Communications Manager June 2019 – August 2020

  • Powerpost (Formerly Social Media Beast), Senior Content Strategist July 2016 – January 2017

  • Original Six Media, Producer May 2014 – July 2016

  • New Chapter Entertainment, Associate Producer & Producer March 2013 – May 2014

  • Showratings, Inc., Associate Editor & Director of Social Media November 2012 – December 2015

  • Sound/Video Impressions, Assistant to Producer September 2012 – March 2013

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Download Blaire Knight-Graves' Resume

Download Blaire's Resume as a Word Document 📎​

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